MIM Hospo Group Pty Ltd (ABN 86 702 963 960) is committed to protecting the privacy of every person who engages with our health and wellness services across Melbourne VIC. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
MIM Hospo Group Pty Ltd provides health and wellness services to individuals, workplaces and organisations throughout Melbourne VIC. You can reach our privacy contact at ceo@mimhospogroup.online.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations in relation to handling, holding, using, correcting and disclosing personal information. We are bound by these principles and take our obligations under them seriously. This policy outlines how we comply with each relevant APP in the course of our operations.
3. What Personal Information We Collect
Depending on the nature of your engagement with us, we may collect:
- Your name, email address and suburb or locality within Melbourne VIC;
- Contact details and communication preferences you provide when enquiring about our services;
- Information relevant to the delivery of health and wellness services, such as wellness goals or program preferences you choose to share with us;
- Billing and invoicing details necessary to provide services and process payments;
- Technical information such as browser type and pages visited when you use our website.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, and where possible we collect it directly from you.
4. How We Collect Information
We collect personal information through the enquiry and quote forms on this website, by email, during service delivery, and through routine interactions such as correspondence and scheduled appointments. Where it is unreasonable or impracticable to collect information directly from you, we will, where lawful and practicable, make you aware of the collection.
5. Purposes of Collection and Use
We use the personal information we collect to:
- Respond to your enquiries and provide quotes for our services;
- Plan, deliver and improve our health and wellness programs;
- Manage bookings, invoicing and administrative records;
- Communicate with you about services you have requested;
- Meet our legal, taxation and regulatory obligations as an Australian company.
We will not use your personal information for any purpose other than the primary purpose of collection, or a related purpose you would reasonably expect, unless we have your consent or are required or permitted by law.
6. Disclosure of Personal Information
We do not sell, rent or trade your personal information. We may disclose personal information only:
- To service providers who assist us with hosting, email delivery or administrative functions, under strict confidentiality obligations;
- Where required or authorised by Australian law;
- With your consent, or in circumstances where you would reasonably expect such disclosure.
We take reasonable steps to ensure any third party we engage handles personal information in a manner consistent with the Australian Privacy Principles.
7. Overseas Disclosure
Where any of our service providers or data storage systems are located outside Australia, we take reasonable steps to ensure that personal information transferred overseas is handled in accordance with APP 8, including through contractual safeguards and careful selection of providers.
8. Data Quality and Security
We take reasonable steps to ensure the personal information we hold is accurate, complete, up to date and relevant. We also take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. This includes appropriate technical and organisational measures, access controls limited to personnel who need the information, and secure disposal or de-identification of information when it is no longer required.
9. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@mimhospogroup.online. We will respond within a reasonable time and, where access or correction is provided, do so free of charge in most circumstances.
10. Anonymity and Pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we may not be able to provide quotes, deliver services or meet legal obligations without certain identifying details.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can adjust your browser settings to refuse cookies; however, some features of the website may not function fully as a result. Any analytics data we collect is used in aggregate form and is not used to identify individual visitors.
12. Direct Marketing
We will only send you marketing communications where you have consented or where you would reasonably expect us to do so, and every message will include a simple way to opt out. If you ask us not to send you direct marketing, we will stop and update our records accordingly.
13. Complaints and Privacy Queries
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at ceo@mimhospogroup.online so we can investigate and resolve your concern promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.
15. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact MIM Hospo Group Pty Ltd by email at ceo@mimhospogroup.online.